Same Day Garage Door Repair - Walnut Creek
When a customer's garage door bounced back up after they replaced their door seal, Larry guided them through adjusting their opener settings via FaceTime. See how Larry's virtual service saved them hundreds and got their door working again in minutes. Rather than waiting for an in-person visit costing $275-300, they paid just $40 for our virtual service. Larry walked them through adjusting their garage door opener settings step by step, getting their door to close properly again in just one phone call.
The customer noticed mice getting into their garage through gaps under the door. They bought a new, thicker bottom seal online and installed it themselves to solve the problem.
Because the new seal was thicker than the old one, the garage door thought it was hitting an obstacle when touching the ground. This triggered the safety feature, making the door reverse and go back up instead of staying closed.
With the door not staying closed, the garage couldn't be secured. The customer needed help right away but wanted to avoid an expensive service call if possible.
Through FaceTime, Larry identified that the opener's settings needed adjustment to work with the new, thicker seal. The force and travel limits were still set for the old, thinner seal.
Larry guided the customer through accessing their opener's control panel and carefully adjusting both the down travel limit and force settings. This taught the opener to recognize the new seal's thickness as normal rather than an obstacle.
Together they tested the door multiple times to ensure it closed completely and stayed closed. The new seal now keeps mice out, and the door operates perfectly with its updated settings.
Customer: "The garage door just bounces off the ground and goes back up since I put in this new seal..."
Larry: "Oh yeah, whenever you change your bottom seal you have to reset all your opener limits and force controls. I can walk you through that right now if you have time."
Customer: "Is that hard to do? Do I need someone to come out?"
Larry: "No, I can guide you through it. Just take a picture of your opener's control panel and text it to me. I want to make sure we get the adjustment exactly right for your model."
"Larry didn't just fix the immediate problem - he took time to explain how the opener works and shared tips for future maintenance, showing his genuine interest in helping customers."
Customer: "I'm so glad I can finally keep those mice out now that the door's working right!"
Larry: "That's great! And now you know how to adjust the settings if you ever need to change the seal again. Just remember that WD-40 tip I mentioned - makes installation much easier."
This repair shows how Larry's experience and genuine desire to help can solve problems quickly and save customers money. Larry's patient guidance not only fixed the door but also helped the customer understand their garage door system better. It's a perfect example of how virtual troubleshooting can be just as effective as an in-person visit when you have the right expertise and take the time to explain things clearly.